I googled such issue and summed up the solutions.
Firstly, make sure you've added the directory to your library and updated it. Then try to rename the MP4 files so they have simpler names (e.g. Series - S01E01 - Episode Name) or make a new library or pick Other or Personal Media and put the MP4 TV shows in there.
If it does not help, more than likely it is a permission problem. Or Codec issue. According Plex official websites, native video support is typically limited to the MP4 container, H.264 video encoding, and AAC audio. So come MP4 files which contain other codecs may not be streamed well. So you need an audio re-encoder tool to help you make the codec right. Downloaded Bigasoft Total Video Converter and worked.
My problem has been solved. The detailed guide i found is http://www.bigasoft.com/articles/plex-mp4-recognizing-problem.html
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